Playbooks

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Revenue & Experience Playbooks

Rule-based programs that drive Kinaro recommendations · 3 active

PB-001·Updated 2026-04-03

Weekend Premium Conversion

Lift weekend ADR by converting Standard/Deluxe bookings to Premium categories when inventory allows, without breaking rate parity or guest-value thresholds.

ActiveRevenue

Properties

PROP-JLM-01

Segments

Leisure Couple, Returning Business Traveler

Window

Thu–Sat arrivals · 14:00–20:00

Recommendations served

Acceptance rate

21.7%

Revenue influenced

$1,980

Suppression rate

Rules

Triggers · eligibility · offers · approvals · suppressions

PB-001-T1trigger
Arrival within 120 min
Fires when a qualifying reservation has arrivalTime ≤ 2h from now and checkInStatus is Expected.
PB-001-E1eligibility
Premium/Suite available on same floor
Requires at least one Ready room of type Premium or Suite within the same floor band (+/- 1).
PB-001-E2eligibility
Guest value ≥ High potential
Excludes Low and Medium value guests — prevents over-offering to low-margin segments.
PB-001-O1offer
Price anchor: +$35/night
Standard uplift offer for Premium. Scales to +$55 for Suite. Free if occasion = Anniversary and stayCount ≥ 3.
PB-001-A1approval
Auto-approve under $45 uplift
Front desk can confirm without manager approval. Above $45 → Pending approval state.
PB-001-S1suppression
Suppress on active complaint
If Guest.serviceNotes contains an active complaint, skip the revenue ask and route to service recovery.

Approval threshold

$45 uplift/night

Linked policies

POL-001

Rate Parity Guardrail

policy

POL-003

Room Priority by Guest Value

policy

Ownership

OwnerRevenue Team

Created2026-02-12

Last runToday · 15:42